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Shipping & Returns

SHIPPING POLICY

Shipping in Canada:

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Studio Petit Trésor is offering FREE STANDARD SHIPPING within Canada on all online orders, as well as FREE EXPEDITED SHIPPING within Canada on all online orders of $100 CAD and more, after applied discounts and before taxes. The cost for shipping will automatically be deducted at checkout for all eligible orders. Studio Petit Trésor is also offering the option of PAID EXPEDITED SHIPPING at the rate of $14.99 CAD on all online orders of $50 and more, after applied discounts and before taxes.

 

International Shipping:

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Studio Petit Trésor is offering PAID STANDARD SHIPPING at the rate of $14.99 CAD outside of Canada on all online orders. Studio Petit Trésor is not responsible for customs and import duties; customers will be responsible for any applicable customs and import duties on their orders, including international taxes, charges, and any additional fees applicable.

 

General Shipping Information:

  • We ship only on business days. Business days are from Monday to Friday, excluding holidays.

  • Please note that shipping times do not include processing time and that orders generally take 1-3 business days to be processed. 

  • We are responsible for your new purchase until it reaches the Post Office. After that, it is out of our control.

  • Note that deliveries can be delayed by things out of our control such as customs delays, federal holidays, weather conditions, etc.

  • Mail carriers occasionally experience intermittent delays due to COVID-19.

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Return & Exchange Policy

All sales are final unless the products are defective or damaged upon receipt. Small bubbles may be present in our resin products. We make every effort to ensure that these are minimal or not at all present. Please contact us if you have any issues with your order.

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